If you wish to return an item please ensure the items are in a resalable condition and unworn with the tags attached, otherwise we cannot guarantee they will be accepted. If you decide to return any item(s), you must return the item(s) to us within 3 days starting from date of delivery in order to receive a full refund.
Fail to return in 3 days will be liable for 50% refund only.
No refund or Exchange will be accepted after 7days.
We unfortunately do offer exchange but with no guarantee due to availability of stock, for international Exchange will not be allowed.
If the Exchange product is of higher cost, you make payment immediately before the product is dispatched
If the Exchange product is lower Cost, balance money will be refunded to the desired account in 4 working days.
Exchange period will be within 3 days starting from the date of Delivery.
WHEN ARE REFUNDS PROVIDED?
We work to provide you with an easy and hassle-free online shopping experience. Once your returned garment passes a Quality Check (QC), you will be refunded within five working days. If you sign-up for an eWallet refund, the amount is credited to your eWallet account immediately!
WHAT ARE THE MODES OF REFUND?
We offer two modes of refund:
1. eWallet: The amount is added to your Indian Terrain eWallet account and is accessible to you at any time for any purchase on www.indianterrain.com. This amount can be redeemed in part or in full during your next purchase. The best part about the eWallet account is that it does not expire. You can redeem the amount at your convenience.
2. Bank Transfer: For payments made through credit cards, debit cards, and net banking, courier and bank charges will be deducted and then the amount will be credited to your account.
You can choose the mode of refund in the return request form.
Please note that for products purchased on discount, you will be refunded an amount equal to the selling price. During our End of Season Sale, we offer only eWallet refunds.
Get in touch with us at firstname.lastname@example.org and be sure to include your invoice number and contact details in your email.
In case of any emergency, please contact 8108273579