TERMS AND CONDITIONS  1

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of India.
  • In case of any dispute, all products purchased from our website can be exchanged within 10 days only. If

Exchange request is made within the stated time frame/limit.

The item(s) is faulty, damaged or defective at the time of delivery.

The received product(s) differed from the original order.

Anything is missing from the package including price tags, labels, original packing, etc.

  • Please email pictures of the defective item to help@fusionboutiqueonline.com or call at +91-8108373579 within 3 days after order delivery in the case to raise a dispute. Fusion Boutique will look at each dispute on an individual basis and will make every effort to be fair to both parties. Once the dispute is settled fairly, we will then issue a replacement (product) against the product mentioned in the invoice or entertain you with a coupon of same product(s) value that can be used to purchase from Maria B within next 60 days.
  • Please note that no dispute will be accepted after a given time period i.e. 3 days after order delivery.
  • Buyer/Customer/order maker is fully responsible for all the purchases made are in good faith and have no intentions of false activity. In addition, the buyer must also solely take the responsibility of all selections made (articles/dresses/products).
  • Indias is our country of domicile.
  • Fusion Boutique is able to share marketing offers such as newsletters and our catalogs (e.g. your email address, wish lists, your name, and your postal address). Also can create your personal account at mariab.ae (e.g. your name, number, and email address)
  • Our team can contact you in the event of any problem with the delivery of your items (e.g. telephone number, address)
  • Fusion Boutique can disclose your data to fraud prevention agencies.
  • We can validate that you are of legal age for shopping online.
  • We accept payments online using Visa and MasterCard credit/debit card in USD (or any other agreed currencies).
  • Payments you make for buying the products on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  • Please read these terms and conditions carefully. These terms & conditions, as modified or amended from time to time, are a binding contract between the company and you. If you visit, use, or shop at the site.

TERMS & CONDITIONS 2

These General Terms and Conditions of Sale apply to any products you purchase from our stores, and any orders from Fusion Boutique that you place through our website. These terms and conditions apply regardless of how you access the website, including via any device by which we make our website available to you.

You must read these terms and conditions carefully. When placing an order through the websiteyou will be asked to confirm ,have you read and agree to the terms and conditions. If you do not agree to these, you must not order any product(s) through the website.

  1. Placing Orders
    1. To place an order you can either open an account with us, or you can login with an existing account or you can use our Guest Checkout. If opening an account with Fusion Boutique, you will be required to provide us with some compulsory personal information.
    1. Personal information provided should be accurate, true to your knowledge, and kept up to date.
    1. When you create an account we will ask you to create a password to allow you to access your account, and to maintain account security on this websiteYou are responsible for keeping your password and account information confidential.
    1. We shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your personal information. Should you become aware of or suspect any unauthorised use of your account, please contact us.
    1. If we are suspicious of any activity from your account that appears fraudulent, we can reserve the right to refuse you access to, and where necessary, delete your account.
    1. If you use our Guest checkout, we will retain your personal information in order to process your order. If you already have an account, we will attempt to match your personal data with your existing account information if not we will retain your information for future orders that you might make.
  2. Subscriber Offers
    1. By adding a subscriber offer to your transaction you are giving permission for Fusion Boutique to opt you into all communications including but not limited to email, sms, and notifications. If you decide at whatever stage to opt out of marketing communications then any subscriber offers are not valid and will not be applied to your purchase. You may opt back in at any time by accepting subscriber offers or changing your preferences.
  3. Order Acceptance
    1. Completion of checkout online does not constitute our acceptance of your order from us. You will be notified by email as soon as possible with confirmation that we are processing your order. Our acceptance of your order will take place only when we take payment from you and despatch of the product(s) is confirmed.
    1. We have the right, prior to despatching the product(s) to decline an order for any reason, including legal and regulatory reasons.
    1. Our contract with you will start when you receive the order despatch email and remain in place until the last day of your right to return the products.
    1. If we cannot supply you with the all of the products you ordered, we will not process the parts of your order unavailable. We will inform you of this by email and, if you have already paid for the product(s), refund you in full for the item(s) as soon as reasonably possible.
    1. If the fulfilment of any aspect of an order would be illegal or unlawful, we have the right to stop or cease to fulfil the order at any time, including after despatch of products or notification to you that the order is being processed. In such circumstances, you acknowledge that Fusion Boutique shall incur no liability.
  4. Payment
    1. During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed.
    1. By completing payment details, you confirm that the method being used to make payment belongs to you, or is in your name where an agreement is entered into with any credit or third-party provider.
    1. We do not store your payment information, however third-party providers used by us may be using encrypted secure payment mechanisms that could store your data. Please see individual payment providers websites for further information on how they hold your personal information collected at payment.
    1. We take full payment immediately for all products, unless you sign up to pay for your order using our third-party credit provider. Card payments will be subject to authorisation from your card issuer, and credit facilities subject to a credit check.
    1. Products ordered remain the property of Fusion Boutique until they have been collected in store, or we have delivered them to the address specified by you.
    1. If you have already received the products you ordered from us, but your payment was not received, you must either pay for the items, or return them to us in the same condition that you received them, in accordance with our reasonable return instructions and at your own expense. If you fail to do this within 30 days from the date on which we notify you of cancellation of the order, we may arrange for collection of the products at your expense.
    1. We reserve the right to charge you for any and all damage to any products that are the subject of an unpaid order.
  5. Delivery and Collection Delivery
    1. Timescales and charges for delivery vary depending on the products ordered, your delivery address and country, and the delivery services available. You’ll find full details of our delivery charges .
  • Delivery will be to the address or store specified in your order. If no one is available at a residential or other address at the time of delivery, our courier will advise whether your order has been left in a specified safe place, or returned to depot/post office.
    • Orders over 3000 delivered to a address within limits are free of charge but if you return an item or items and your order amount after a refund falls below 3000, then the standard delivery charge will be applied to your order and your refund will be reduced for this amount. Offer excludes gift cards. The basket value is calculated inclusive of any other promotions.
    • When the products are delivered to the delivery address specified in your order, all risk including of loss or damage to the products shall pass to you.
    • We shall be under no liability for any failure to deliver products when specified if the delay or failure is wholly or partly caused by circumstances beyond our control.
    • Delivery charge refunds can only be made in accordance with your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your statutory rights see “Right to Cancel” section below and contact your local authority Trading Standards department or consumer advice centre.

Collection from store:

  • When you collect your order from a store, you will need to bring a printout of your order confirmation and photographic proof of your identity. We will notify you when your order is ready to be collected from your chosen store.

International Delivery

  • Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, we reserve the right to define what products can and cannot be delivered to which destination.
    • Fusion Boutique products are sold on the basis that delivery duty is unpaid. You, as the recipient, may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and before placing an order for international delivery, you are required to check these details.
    • It will be your sole responsibility, where applicable to comply with any export controls or sanctions rules applied to products supplied to you.
    • It will be your sole responsibility, where applicable to comply with any export controls or sanctions rules applied to products supplied to you.
    • Where free delivery is offered over a spend threshold any returns that when refunded reduce the order below that threshold then the original delivery charge will be applied to the order and the refund reduced accordingly. Offer excludes gift cards. The basket value for the threshold is calculated after any promotions are applied to the order.
  • Delays
    • We will make every effort to keep you informed should supply of your product(s) be prevented or delayed for reasons beyond our control.
    • We shall be under no liability to you for such delay or failure of products being delivered when originally specified.
  • Changes to an Order
    • Any changes to your order must be notified to us prior to their despatch, and be in writing (via email).
    • When an order is placed, you cannot make changes to your name or address once your order has been despatched.
    • If you amend or change your order this could lead to changes to your delivery timetable.
    • If you amend or change your order you may also find the item is no longer available, or that the price has changed for which you may be charged.
  • Right to cancel
    • If you are entering into a contract with us as a consumer online or ordered by telephone, you have the right to cancel* (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), your contract at any time up to 14 calendar days after the day on which you received the products you ordered. *This statutory right to cancel is separate from our goodwill policy, and does not apply to products purchased in our stores.
    • When we have received all of your order back, any paid delivery charge will be included in your refund. The delivery charge refund will be to the value of standard delivery.
    • If you wish to cancel an order, please be aware that statutory rights of cancellation do not apply to lingerie, or any products with a hygiene seal where the seal has been removed, broken or damaged.
    • To exercise your right to cancel your contract with usyou must inform us of your decision in writing within 14 calendar days after the day you received the products.
    • While the products are in your position, you must take reasonable care of them until you return them to us.
    • You shall send back any products or return them to us, without undue delay and in any event not later than 14 days from the day you communicate your cancellation of the contract to us.
    • The deadline is met if you send back any products before the 14 days has expired. Unless returned to a Fusion Boutique store, or Asda collection point you will have to pay any direct cost of returning any products to us. If you use our free returns label to return a cancelled order, we reserve the right to charge you our standard returns cost of £3.99 in the UK or €8 in the EU.
    • Products should be returned either with, or in their original packaging.
    • You are only liable for any diminished value of the products resulting from the unnecessary handling, in excess of what is necessary to establish, characteristics and functioning of the products. We will assess this charge when the products are returned but this charge will not be more than the original contract value
    • We will process your refund within 14 days of receipt of the products.
    • For products delivered to a third party, at your request in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us.

CANCELLATION POLICY

Returns

If you wish to return an item please ensure the items are in a resalable condition and unworn with the tags attached, otherwise we cannot guarantee they will be accepted. If you decide to return any item(s), you must return the item(s) to us within 3 days starting from date of delivery in order to receive a full refund.

Fail to return in 3 days will be liable for 50% refund only.

No refund or Exchange will be accepted after 7days.

Exchanges

We unfortunately do offer exchange but with no guarantee due to availability of stock, for international Exchange will not be allowed.

If the Exchange product is of higher cost, you make payment immediately before the product is dispatched

If the Exchange product is lower Cost, balance money will be refunded to the desired account in 4 working days.

Exchange period will be within 3 days starting from the date of Delivery.

WHEN ARE REFUNDS PROVIDED?

We work to provide you with an easy and hassle-free online shopping experience. Once your returned garment passes a Quality Check (QC), you will be refunded within five working days. If you sign-up for an eWallet refund, the amount is credited to your eWallet account immediately!

WHAT ARE THE MODES OF REFUND?

We offer two modes of refund:

1. eWallet: The amount is added to your Indian Terrain eWallet account and is accessible to you at any time for any purchase on www.indianterrain.com. This amount can be redeemed in part or in full during your next purchase. The best part about the eWallet account is that it does not expire. You can redeem the amount at your convenience.

2. Bank Transfer: For payments made through credit cards, debit cards, and net banking, courier and bank charges will be deducted and then the amount will be credited to your account.

You can choose the mode of refund in the return request form.

Please note that for products purchased on discount, you will be refunded an amount equal to the selling price. During our End of Season Sale, we offer only eWallet refunds.

FURTHER QUESTIONS?

Get in touch with us at support@fusionboutiquenline.com and be sure to include your invoice number and contact details in your email.

In case of any emergency, please contact 8108273579